FAQ
How can I change the shipping address?
To change the delivery address, please contact our Customer Service team. If we have already dispatched your order, we will notify the delivery company.
However, we cannot 100% guarantee that your package will actually be delivered to the changed address.
How can I cancel or modify the order?
Please contact our team!
As long as your order is not dispatched, you can change or cancel it.
We will try to fulfill your expectations. Please note that the products may have already been packed or shipped which therefore we cannot amend anymore.
If the products have not yet been dispatched, your order will be put on hold until the desired changes are made.
What happens if I wont be at home on day of the delivery?
In this case, there are several options.
Either you can contact us and let us know which delivery day is better for you, we will try our best to have the package delivered on that date.
Due to the fact that the package contains perishable goods, the delivery company is instructed to leave the package in front of your door.
What can I do if my order arrived incomplete?
It may happen that we only deliver a part of your order (partial delivery). This can be seen on the invoice. If this is not the case, we apologise and we will do everything in our power to resolve the issue. There may have been a mistake.
In this case, please contact us as soon as possible.
My package is damaged. What do I do?
If your package arrives damaged, please do not accept the package and ask the delivery driver to send the package back to us.
If you only notice the damage to the package afterwards, please check the content. If not only the package but the contents are damaged also, please contact our Customer Service Team.
Important: If your package or a product is damaged, please be sure to take a picture of the damaged item/box. Email us this photo. Please do not throw away the package or its content. We need these for the compensation claim.
The items in my package isn't what I ordered. What do I do ?
We are very sorry and apologize for the inconvenience! Please get in touch with our Customer Service Team.